**Return and Refund Policy for Saheli Ladies Fashion Wear Online Store**

At Saheli Ladies Fashion Wear, we strive to ensure your complete satisfaction with every purchase made on our online store. We understand that sometimes situations arise where you might need to return or seek a refund for your order. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.

**1. Returns:**

We accept returns of products within 3 days from the date of delivery. To be eligible for a return, the following conditions must be met:

– The item must be unused, unworn, and in the same condition as it was received.
– It should be in its original packaging with all tags and labels attached.
– Accessories and freebies received with the product must also be returned.
– The return request should be initiated within 3 days of receiving the order.

**2. Return Process:**

To initiate a return, please follow these steps:

a. Log in to your Saheli Ladies Fashion Wear account.
b. Go to the “Orders” section and select the order you wish to return.
c. Click on the “Return Items” option and follow the instructions provided.
d. Pack the product securely in its original packaging along with all accessories.
e. Our courier partner will pick up the return package from your provided address.

**3. Refunds:**

Once the returned product is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved:

– The refund will be processed to the original payment method used during the purchase.
– Please allow up to 10 business days for the refund to reflect in your account, depending on your payment method and bank processing times.

**4. Non-Refundable Items:**

Certain items are non-refundable and will not be accepted for return:

– Items that are worn, washed, damaged, or altered from their original condition.
– Items purchased during clearance sales or special promotions.
– Undergarments, intimate wear, and swimwear due to hygiene reasons.

**5. Exchange:**

We currently do not offer direct exchanges. If you wish to exchange a product for a different size, color, or style, you will need to return the original item and place a new order on our website.

**6. Damaged or Defective Items:**

If you receive a damaged or defective item, please contact our customer support within 48 hours of receiving the order. We will guide you through the process of returning the item and getting a replacement or refund.

**7. Contact Us:**

If you have any questions or concerns regarding our Return and Refund Policy, please feel free to contact our customer support team at orders@sahelifashions.in or call us at +918767018884.

Please note that Saheli Ladies Fashion Wear reserves the right to modify this Return and Refund Policy at any time without prior notice. It is your responsibility to review this policy periodically for changes.

Last updated: 01 September 2023

By making a purchase on our online store, you agree to abide by the terms and conditions outlined in this Return and Refund Policy.